Terms and Policies


We do our best to provide all of our customers with high quality products at reasonable prices. If you are not happy with our products, let us know. Happy customers are what we strive for!

Below, you will find all of our policies that pertain to ordering with our company. Please contact us if you have any questions or concerns that need answering!

Payments

We accept all credit cards listed with Paypal, as well as checks and money orders. Please use our shopping cart for credit card as well as check/money payments. You will have a payment option in the checkout process.

There is no minimum order charge. If you are a business wishing to order in larger quantities, please contact us with your business information to see if you qualify for our special business account and wholesale discounts.

Shipping

Our shippers include UPS and USPS. All shipping costs are as closely estimated as possible for your benefit. Please be sure that your shipping address is correct and valid, as there are charges which can be applied if it is not.

We strive for our order turn around time to be same day shipping, so that you can receive your order ASAP. In the extreme, our order turn around could be 2-3 business days. If an item is backordered, you will be notified, and receive the option of a refund.

Returns and Refunds

We accept returns on a custom basis. If you are not happy with your order, please let us know, and we will do our best to remedy the situation. Shipping costs are not refunded. Please let us know if you would like to return something. No essential oils, fixed oils, butters, or fragrance oils are accepted for returns due to the uncertainty of their purity after shipping from our facility.


Damaged Shipments

Please check all of your order when it arrives. If there is a product that you are unsure of, please contact us immediately! If you are unsure and continue to use, test, or experiment with the contents of any container, RBS accepts no responsibility for injury. Report any damage to both the shipper and RBS. We will need all documentation in order to file claims.

Local Pick ups

We are an internet business, with a storefront. If you would like to save on shipping costs and pick up your order, please stop by or contact us, and we can arrange a time for you to come and get your order.